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Internal Tools Platform

The FindU web app includes powerful internal tools for staff to manage partners, provide support, and monitor platform health.

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Access Levels

FindU Staff

  • Partner support
  • Basic queries
  • Ticket management
  • Documentation access

FindU Admin

  • All staff permissions
  • Partner creation
  • Advanced queries
  • System configuration

Super Admin

  • Full system access
  • Database management
  • User management
  • Critical operations

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Key Features

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Partner Management

Comprehensive tools for managing school partners:
1

Organization Creation

Create top-level organizations (universities, colleges, companies)
2

Entity Management

Add departments, programs, and offices within organizations
3

Access Control

Generate invitation codes and manage partner team members
4

Profile Moderation

Review and approve partner-created content

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Support Dashboard

  • View all open support tickets
  • Filter by priority and status
  • Assign to team members
  • Track SLA compliance

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Analytics & Monitoring

Real-time platform insights:
  • User Metrics: Active students, partners, engagement rates
  • System Health: API performance, error rates, uptime
  • Content Moderation: Flagged content, approval queues
  • Financial Overview: Subscription status, usage metrics

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Common Workflows

Partner Onboarding

Step-by-step process for adding new school partners

Support Tickets

How to handle common partner support requests

Database Queries

Useful SQL queries for support tasks

Troubleshooting

Common issues and their solutions

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Security Considerations

Internal tools have access to sensitive data. Always:
  • Verify partner identity before making changes
  • Use read-only queries when possible
  • Document all critical actions
  • Never share internal URLs or credentials

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Tool Access

The internal tools are integrated into the main web app:
  1. URL: Same as partner dashboard
  2. Login: Use your FindU staff email
  3. Navigation: Staff menu appears after authentication
  4. Permissions: Based on your role in findu_staff table

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Getting Help

  • Check internal documentation
  • Ask in #staff-tech-support
  • Escalate to engineering if needed

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Next Steps

Partner Management

Learn the complete partner workflow

Common Queries

Database queries for daily tasks