Internal Tools Platform
The FindU web app includes powerful internal tools for staff to manage partners, provide support, and monitor platform health.Access Levels
FindU Staff
- Partner support
- Basic queries
- Ticket management
- Documentation access
FindU Admin
- All staff permissions
- Partner creation
- Advanced queries
- System configuration
Super Admin
- Full system access
- Database management
- User management
- Critical operations
Key Features
Partner Management
Comprehensive tools for managing school partners:Support Dashboard
- Ticket Queue
- Partner Lookup
- Quick Actions
- View all open support tickets
- Filter by priority and status
- Assign to team members
- Track SLA compliance
Analytics & Monitoring
Real-time platform insights:- User Metrics: Active students, partners, engagement rates
- System Health: API performance, error rates, uptime
- Content Moderation: Flagged content, approval queues
- Financial Overview: Subscription status, usage metrics
Common Workflows
Partner Onboarding
Step-by-step process for adding new school partners
Support Tickets
How to handle common partner support requests
Database Queries
Useful SQL queries for support tasks
Troubleshooting
Common issues and their solutions
Security Considerations
Tool Access
The internal tools are integrated into the main web app:- URL: Same as partner dashboard
- Login: Use your FindU staff email
- Navigation: Staff menu appears after authentication
- Permissions: Based on your role in
findu_stafftable
Getting Help
- Technical Issues
- Process Questions
- Access Problems
- Check internal documentation
- Ask in #staff-tech-support
- Escalate to engineering if needed
Next Steps
Partner Management
Learn the complete partner workflow
Common Queries
Database queries for daily tasks