> ## Documentation Index
> Fetch the complete documentation index at: https://docs.joinfindu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Internal Tools Overview

> Staff platform for managing FindU operations

# Internal Tools Platform

The FindU web app includes powerful internal tools for staff to manage partners, provide support, and monitor platform health.

## Access Levels

<CardGroup cols={3}>
  <Card title="FindU Staff" icon="user-shield">
    * Partner support
    * Basic queries
    * Ticket management
    * Documentation access
  </Card>

  <Card title="FindU Admin" icon="user-crown">
    * All staff permissions
    * Partner creation
    * Advanced queries
    * System configuration
  </Card>

  <Card title="Super Admin" icon="user-astronaut">
    * Full system access
    * Database management
    * User management
    * Critical operations
  </Card>
</CardGroup>

## Key Features

### Partner Management

Comprehensive tools for managing school partners:

<Steps>
  <Step title="Organization Creation">
    Create top-level organizations (universities, colleges, companies)
  </Step>

  <Step title="Entity Management">
    Add departments, programs, and offices within organizations
  </Step>

  <Step title="Access Control">
    Generate invitation codes and manage partner team members
  </Step>

  <Step title="Profile Moderation">
    Review and approve partner-created content
  </Step>
</Steps>

### Support Dashboard

<Tabs>
  <Tab title="Ticket Queue">
    * View all open support tickets
    * Filter by priority and status
    * Assign to team members
    * Track SLA compliance
  </Tab>

  <Tab title="Partner Lookup">
    * Search partners by name/email
    * View complete account history
    * Check permissions and access
    * See recent activity
  </Tab>

  <Tab title="Quick Actions">
    * Reset passwords
    * Resend invitations
    * Update permissions
    * Fix common issues
  </Tab>
</Tabs>

### Analytics & Monitoring

Real-time platform insights:

* **User Metrics**: Active students, partners, engagement rates
* **System Health**: API performance, error rates, uptime
* **Content Moderation**: Flagged content, approval queues
* **Financial Overview**: Subscription status, usage metrics

## Common Workflows

<CardGroup cols={2}>
  <Card title="Partner Onboarding" icon="user-plus" href="/internal/partner-management#onboarding">
    Step-by-step process for adding new school partners
  </Card>

  <Card title="Support Tickets" icon="headset" href="/internal/partner-management#support">
    How to handle common partner support requests
  </Card>

  <Card title="Database Queries" icon="database" href="/internal/common-queries">
    Useful SQL queries for support tasks
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/internal/partner-management#troubleshooting">
    Common issues and their solutions
  </Card>
</CardGroup>

## Security Considerations

<Warning>
  Internal tools have access to sensitive data. Always:

  * Verify partner identity before making changes
  * Use read-only queries when possible
  * Document all critical actions
  * Never share internal URLs or credentials
</Warning>

## Tool Access

The internal tools are integrated into the main web app:

1. **URL**: Same as partner dashboard
2. **Login**: Use your FindU staff email
3. **Navigation**: Staff menu appears after authentication
4. **Permissions**: Based on your role in `findu_staff` table

## Getting Help

<Tabs>
  <Tab title="Technical Issues">
    * Check internal documentation
    * Ask in #staff-tech-support
    * Escalate to engineering if needed
  </Tab>

  <Tab title="Process Questions">
    * Review workflow guides
    * Ask your team lead
    * Check recent tickets for examples
  </Tab>

  <Tab title="Access Problems">
    Contact super admin for:

    * Permission updates
    * New tool access
    * Account issues
  </Tab>
</Tabs>

## Next Steps

<CardGroup cols={2}>
  <Card title="Partner Management" icon="users" href="/internal/partner-management">
    Learn the complete partner workflow
  </Card>

  <Card title="Common Queries" icon="terminal" href="/internal/common-queries">
    Database queries for daily tasks
  </Card>
</CardGroup>